This Client Service Charter outlines the key contacts, processes, and minimum standards we strive to deliver for our clients. It details the service elements and target service levels to be provided by Global Expansion to the client.
1.2 Validity and Status
The CSC is intended to be a working document. It incorporates information that may be covered elsewhere in the Master Service Agreement. If there is any conflict between the CSC and the MSA, the MSA will prevail.
As a working document, this CSC will be reviewed regularly to maintain its effectiveness, and GX reserves the right to amend the document should any of the services change.
1.3 Ownership and Change
GX owns the CSC. Proposals for changes to the contents of this document by either party are subject to change control and shall be made to GX. The request shall be discussed in the Service Review meeting between GX and the client.
Subject to a mutual agreement, changes to the CSC can be made where they do not contradict the MSA.